Complaints Procedure
Staff will respond to any concerns or complaints received in a sensitive and confidential manner. A complaint should not be heard by the whole Governing Body at any time as this may compromise the ability of individual Governors to provide an independent overview required at the later stages of the procedure. It would also restrict their eligibility to sit on any disciplinary panel that may result from a complaint. If individual Governors are approached by parents regarding making a formal complaint, they should signpost the parent to the Head Teacher and the school complaint process.
Please click on the link to view our latest Complaints Policy, Managing Serial and Unreasonable Complaints Policy and Complaints Form.
Aims and Objectives
Our school aims to be fair, open and honest when dealing with any concern or complaint. We give careful consideration to all concerns and complaints, and deal with them as swiftly as possible. We will always aim to resolve matters through dialogue and mutual understanding, and, in all cases, we will put the interests of the child above all other issues.
